Frequently Asked Questions
Everything you need to know about our exquisite pearl collections.
Are your pearls genuine?
Yes, all Pearls of the Orient Online jewelry is crafted with 100% genuine cultured pearls, ranging from Freshwater to South Sea and Akoya varieties, accompanied by a certificate of authenticity.
How should I care for my pearl jewelry?
Pearls are organic gemstones. To maintain their luster, apply perfume and hairspray before putting them on, and wipe them with a soft, damp cloth after each wear. Store them flat in a silk pouch to avoid scratches.
What are your shipping times and costs?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my purchase?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer custom jewelry design?
Absolutely. We specialize in bespoke pearl arrangements. Whether you need a specific necklace length or a unique earring setting, contact our concierge team to start your custom design.
Is your packaging gift-ready?
Every order arrives in a signature Pearls of the Orient luxury gift box, complete with a ribbon finish and a care guide, making it perfect for immediate gifting.